PROJECTS
Product Management System (PMS)
Overview
The Product Management System serves as a management tool for Operating Companies (OPCOS) to effectively oversee bundles, promotions, and their integration into the app. Its goal is to facilitate timely and efficient updates to bundles and promotions, ensuring they effectively reach the intended customers in alignment with marketing strategies and product offerings.
Role: Senior UX Designer
User research, Interaction design, Prototyping and Testing
February 2022 - January 2023
Problem Statement
Manually embedding promotion bundles into the code for app publication was the norm, necessitating the lead developer's presence just before midnight to manage additions or removals. However, this approach carries numerous risks, including scalability challenges, potential human errors, version control difficulties, and operational disruptions. Relying on developers to manually insert promotions, particularly during late hours, can disrupt standard operations and contribute to team fatigue or burnout.
My Approach
To understand the context of usage and user needs, I organized and carried out user interviews. From synthesizing the gathered data, the name Product Management System emerged. Subsequently, essential tasks were pinpointed, prioritized, and defined within the scope for the Minimum Viable Product (MVP).
Solutioning
I arranged and led a collaborative solutioning workshop involving various team members such as Architecture, Quality Assurance (QA), Business Analysis (BA), Product Owner (PO), Scrum Master (SM), as well as backend and frontend developers. Throughout the brainstorming session, I utilized a whiteboard to illustrate the solution visually, facilitating discussions and enhancing comprehension of technical feasibility as we iterated on the solution.
Following the session, I proceeded to create interactive wireframes to collect user feedback and showcase the complete concept.
The designs underwent multiple rounds of refinement, with the version displayed above representing an interim iteration and not the final version.
During Development
My team adhered to the Scrum methodology, conducting work in 2-week sprints. After the development of a specific ticket was finished, I implemented a Desk check procedure based on my prior experience. This involved verifying the task against scenarios, acceptance criteria, and UI designs. This approach demonstrated its efficiency in our workflow.
Digital Onboarding
Overview
Discovery sought to digitize their onboarding processes, encompassing offboarding and broker transfers. They meticulously documented high-level requirements, processes, and steps, aligning them with business objectives to enhance the broker experience, streamline operations, and minimize operational expenses.
Role: Senior UX Designer
User research, Interaction design, and Prototyping
September 2021 - January 2022
During the project, I had the privilege of contributing to the development of the high-level delivery plan. Please see the overview of the plan below.
Solutioning
Developed the interaction model for the proposed solution based on desktop research findings and insights gathered from user engagement feedback.
Digital Learning Factory
Overview
CSIR endeavors to cultivate an environment conducive to skill development and innovation, particularly in the research, design, and operations of Fourth Industrial Revolution (4IR) technologies. Recognizing the potential of technology to generate employment opportunities, CSIR seeks to implement systems supporting the utilization of low-skilled labor in skilled tasks. Leveraging an existing skills development lab in Pretoria, CSIR aims to expand its reach and impact by extending these initiatives to a broader audience.
Role: UX Design Lead
User research, Prototyping and Mentoring
October 2023 - March 2024
My Approach
To comprehend the context of usage and user requirements, I orchestrated and contributed to research initiatives aimed at informing the development of visual strategy and brand positioning. Presented below are the primary insights gleaned from this endeavor.
Utilizing the collected data, as a Lead and through our collaborative efforts, we formulated the following:
